EHR Support / NextGen
NextGen IT Support for Medical Practices
From NextGen Enterprise to NextGen Office, hosted or on-prem, ACS keeps the servers, database, connectivity, and interfaces behind NextGen fast and HIPAA-compliant, so your practice stays productive. It is part of our EHR and EMR support.
Why NextGen practices choose a specialized IT partner
NextGen performance depends on the server, database, and network behind it. That is the part we own.
Performance & database health
We manage the servers, SQL database, and sessions behind NextGen so it stays responsive.
Endpoint & access security
Encryption, MFA, and device management on every workstation that reaches NextGen.
HIPAA & PHI protection
A signed BAA, risk analysis, and access controls around the systems and devices that touch PHI.
What we manage around NextGen
Full-stack, HIPAA-first IT around your NextGen environment.
EHR uptime & performance
Proactive monitoring and tuning of the server, database, and network NextGen depends on.
HIPAA compliance support
Risk analysis, safeguards, and audit-ready documentation, with a signed BAA.
Cybersecurity & EDR
Managed endpoint detection and response, email defense, and MFA everywhere.
Backup & disaster recovery
Immutable, tested database and server backups so records stay recoverable.
HL7 interfaces & upgrades
Lab, imaging, and e-prescribing interfaces monitored, and version upgrades planned around clinic hours.
Cloud & secure hosting
HIPAA-compliant hosting for on-prem or hybrid NextGen, with signed BAAs.
Clinical-urgency help desk
Triage from a team that understands practice workflow, backed by 24/7 monitoring.
Workstations & devices
Scanners, encryption, patching, and management on every endpoint.
How we take over your NextGen support
A clean handoff with no gaps in coverage.
What practices say about working with us
As someone working in healthcare, protecting patient information is non-negotiable. Atlantic Computer Systems has been outstanding: knowledgeable, responsive, and always ahead o…
Atlantic Computer Systems has been fantastic to work with. Their team is knowledgeable, responsive, and always quick to help when issues come up.
Huge shoutout to an amazing IT team! Reliable, responsive, and always ready to help, no matter how big or small the issue. They keep everything running smoothly behind the scenes.
Our healthcare agency couldn't be happier with their service. Their team is always professional, responsive, and really understands the challenges of managing sensitive patient…
Four was amazing at helping me get set up! He answered all my questions and guided me so well with getting my access and software. He's always easy to reach and does great with…
Four has been very knowledgeable and available when it comes to technological issues. He always solved the problem and is always professional and kind. Great support team!
Atlantic Computer Systems is wonderful. I've personally interacted with Four and Ed. They are both very knowledgeable and professional. I would highly recommend them to anyone n…
Four Acuna is very friendly, patient, courteous and very knowledgeable.
I needed managed IT for my remote business, and these guys had the best deal I could find and a free cybersecurity audit! Thank you ACS.
Four is kind, helpful and solution oriented. I appreciate the patient and non-judgmental way I've been treated as a less tech-savvy person. Thank you Four!
As someone working in healthcare, protecting patient information is non-negotiable. Atlantic Computer Systems has been outstanding: knowledgeable, responsive, and always ahead o…
Atlantic Computer Systems has been fantastic to work with. Their team is knowledgeable, responsive, and always quick to help when issues come up.
Huge shoutout to an amazing IT team! Reliable, responsive, and always ready to help, no matter how big or small the issue. They keep everything running smoothly behind the scenes.
Our healthcare agency couldn't be happier with their service. Their team is always professional, responsive, and really understands the challenges of managing sensitive patient…
Four was amazing at helping me get set up! He answered all my questions and guided me so well with getting my access and software. He's always easy to reach and does great with…
Four has been very knowledgeable and available when it comes to technological issues. He always solved the problem and is always professional and kind. Great support team!
Atlantic Computer Systems is wonderful. I've personally interacted with Four and Ed. They are both very knowledgeable and professional. I would highly recommend them to anyone n…
Four Acuna is very friendly, patient, courteous and very knowledgeable.
I needed managed IT for my remote business, and these guys had the best deal I could find and a free cybersecurity audit! Thank you ACS.
Four is kind, helpful and solution oriented. I appreciate the patient and non-judgmental way I've been treated as a less tech-savvy person. Thank you Four!
NextGen IT support, frequently asked questions
Do you support NextGen Enterprise and NextGen Office?
Yes. We support hosted and on-prem NextGen, managing the server, database, backups, connectivity, endpoints, and interfaces. We are an independent IT provider, not NextGen Healthcare.
NextGen runs slowly at peak times, can you help?
Yes. We tune the database, server, and network NextGen depends on and add monitoring so peaks do not turn into outages.
Can you support our interfaces and version upgrades?
Yes. We keep lab, imaging, and e-prescribing interfaces connected and plan version upgrades around clinic hours to minimize downtime.
Is my patient data protected?
We apply HIPAA-first safeguards on the systems, endpoints, and network that reach PHI, including encryption, MFA, access controls, and monitoring, and we will sign a BAA.
Keep NextGen fast and reliable.
A free 30-minute consultation on your NextGen setup, performance, and HIPAA posture. No obligation.
Book a Free ConsultationRemote-first · nationwide · clinical-urgency support · 30-day money-back guarantee
NextGen is a trademark of its respective owner. Atlantic Computer Systems is an independent IT services provider and is not affiliated with, endorsed by, or sponsored by NextGen Healthcare. We provide IT support for practices that use NextGen.
How we work with you
Real specialists who know your environment, remote-first and onsite when it matters.
Your own pod (larger clients)
A dedicated team that learns your whole environment.
A named account manager
Everyone else gets one Technical Account Manager as a direct point of contact who owns your account.
Remote-first response
Most support, monitoring, and projects are handled remotely, so you are not waiting on a truck roll.
Onsite when it matters
Our own team comes to you for hands-on work and projects as needed.